Delivery & Return

We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met.

Returns and Refunds

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt

Damages

We must receive notification of damaged products within 24 hours of delivery. We require a picture of the damaged item to be emailed to us at info@zenetexinteriors.com for our review. For products damaged during delivery, please keep all original packing material for courier inspection in order to file a claim with the courier service. Once we receive the package in our office, we will assess it and give feedback within 48 hours.

Refunds If Applicable

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within three working days